Support Center
Frequently Asked Questions
Find clear answers about buying, selling, dealer advertising, listings,
finance, trust, and support on CarZoon.
General
What is CarZoon?
CarZoon is a UK automotive marketplace where private sellers and dealers can advertise vehicles,
and buyers can browse listings and contact advertisers directly.
How does CarZoon work?
CarZoon helps sellers and dealers advertise vehicles online while allowing buyers to browse listings,
send enquiries, and arrange viewings or test drives directly with the advertiser.
Is CarZoon a marketplace or a vehicle dealer?
Selling a Vehicle
How do I advertise my car on CarZoon?
Start by completing the CarZoon listing form, review your vehicle details, upload suitable photos,
and submit your advert for review.
Do I need an account to list a vehicle?
Yes. An account is normally required so you can manage your advert, receive enquiries,
and update your listing securely.
How does registration lookup work?
Registration lookup helps retrieve available vehicle data linked to your registration number,
reducing manual entry and improving listing accuracy.
Why is my listing pending approval?
Can I edit my listing after submission?
Yes, in most cases you should be able to update listing details through your account or dashboard,
subject to any review requirements.
Buying a Vehicle
How do I contact a seller or dealer?
You can contact the advertiser using the enquiry option shown on the relevant vehicle listing.
Can I arrange a viewing or test drive?
Yes. Viewings and test drives are arranged directly with the seller or dealer.
Does CarZoon provide finance?
CarZoon does not directly provide finance. Some dealers may advertise vehicles with finance options
through their own approved arrangements.
What should I check before buying a vehicle?
Buyers should review the description, mileage, price, photos, service history, MOT information,
and carry out independent checks before completing a purchase.
Dealer Advertising
Can dealers advertise on CarZoon?
Yes. CarZoon is designed to support dealer advertising alongside private seller listings.
How do dealer approvals work?
Dealer accounts may be reviewed before becoming fully active. This helps support platform quality and buyer trust.
Can dealers advertise multiple vehicles?
Yes. Dealer accounts are intended to support stock advertising across more than one vehicle.
Can dealers show finance or warranty information on listings?
Yes, where relevant. Any finance or warranty information remains the responsibility of the dealer.
Listings & Pricing
What information should be included in a vehicle listing?
A strong advert should include vehicle details, mileage, condition, price, good photos,
location, and a clear description.
Can I add photos to my listing?
Yes. Photos are an important part of the advert and help buyers assess the vehicle before enquiring.
How much does it cost to advertise on CarZoon?
Pricing may vary depending on account type, package, promotions, or featured options.
Any relevant pricing should be shown clearly before submission.
What is a featured listing?
A featured listing is an upgraded advert designed to stand out more prominently than a standard listing.
Trust & Support
How does CarZoon help maintain a trusted marketplace?
CarZoon may use listing reviews, account checks, and moderation controls to support a more trusted platform.
What should I do if I spot a suspicious advert?
Report it with clear details so it can be reviewed appropriately.
How can I contact CarZoon support?
You can contact CarZoon support through the support or contact page using the available contact options.
What should I do if my listing will not submit properly?
Check that all required fields are completed correctly and that your images meet the upload requirements.
If the problem continues, contact support.
Still need help?
If you cannot find the answer you need, contact the CarZoon support team for help with your account, listing, or general platform questions.