CarZoon Legal
These Terms & Conditions govern your access to and use of the CarZoon website, platform, listings, tools, alerts, communications, dealer memberships, and related marketplace services.
CarZoon is operated by CarZoon Automotive Ltd, a company registered in Scotland with company number SC882384. Our registered office is 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom.
In these Terms, “CarZoon”, “we”, “us”, and “our” refer to CarZoon Automotive Ltd. “You” and “your” refer to any user of the platform, including visitors, buyers, private sellers, dealers, advertisers, account holders, and applicants.
Contact email: support@carzoon.co.uk
CarZoon is a UK automotive marketplace that provides digital platform technology to help buyers, sellers, and dealers connect, advertise vehicles, and communicate through the platform.
CarZoon may enable users to:
Unless expressly stated otherwise in writing, CarZoon is not the buyer or seller of any vehicle, is not the owner of any vehicle listed on the platform, is not a party to any transaction between users, is not a direct vehicle purchasing service, and is not a lender, finance provider, or credit broker.
CarZoon acts solely as a technology platform for vehicle advertising, communication, and lead generation.
You may use CarZoon only if:
If you use CarZoon on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.
Certain features may require you to create an account.
You are responsible for:
We may suspend, restrict, or terminate any account where we reasonably believe there has been fraud, attempted fraud, misuse of the platform, unlawful or abusive conduct, false or misleading information, or a breach of these Terms.
If you submit or manage a vehicle listing, you must ensure that:
Private sellers must not present themselves as dealers, traders, or businesses unless they are acting in the course of business.
Dealers are responsible for ensuring that all business details, stock information, pricing, vehicle descriptions, membership information, and customer-facing statements are accurate, lawful, and up to date.
We may review, moderate, reject, edit, suspend, remove, relabel, or request changes to any listing where we reasonably believe that it:
We are not obliged to publish any listing merely because it has been submitted. Approval by CarZoon does not amount to a guarantee that any listing is lawful, safe, accurate, complete, or free from challenge.
Listings, dealer applications, price updates, account changes, and other submissions may be subject to review before approval or publication.
We may approve, reject, delay, remove, or request changes to any submission where reasonably necessary to protect users, maintain platform standards, or ensure legal and commercial compliance.
CarZoon may allow users to send and receive listing enquiries, direct messages, price enquiries or offers, test drive requests, trade-in requests, and other lead or contact form submissions.
CarZoon’s role is limited to facilitating communication between users. We do not guarantee that any enquiry will receive a response, that any message will be read or acted upon, that any lead will result in a transaction, or that any transaction will be completed successfully.
All negotiations, decisions, and transactions are carried out solely between the relevant users.
Where a user submits a test drive request through CarZoon, that request may be forwarded to the relevant seller or dealer.
Submission of a test drive request does not guarantee acceptance, availability, scheduling, confirmation, or completion of a test drive.
Any test drive is subject to the seller’s or dealer’s own discretion, availability, checks, insurance requirements, and conditions. CarZoon does not arrange, supervise, or conduct test drives and is not a party to any test drive arrangement.
CarZoon may allow users to submit trade-in requests or similar vehicle details to dealers through the platform.
A trade-in request is a lead-generation feature only. Submitting a trade-in request does not create a binding agreement, does not guarantee a valuation, does not guarantee an offer, does not guarantee a response, and does not mean that CarZoon will buy the vehicle.
Any offer, response, valuation, or further contact is made solely by the relevant dealer or third party.
CarZoon may allow users to submit price enquiries, offers, or other expressions of interest in relation to listed vehicles.
These communications are non-binding unless and until the relevant parties enter into a separate agreement. CarZoon is not responsible for the seriousness of any enquiry or offer, the content or accuracy of any communication, whether any party accepts or responds, or the outcome of any negotiation.
CarZoon may provide saved searches, alerts, reminders, and email notifications for convenience.
We do not guarantee that such alerts will always be available, delivered, timely, accurate, or free from technical issues. Users remain responsible for checking listings and monitoring their own activity on the platform.
CarZoon may offer dealer applications, dealer verification, verification badges, membership plans, paid dealer packages, promotional placement, founding dealer status, or similar services.
Submission of a dealer application does not guarantee approval. We may approve, reject, suspend, revoke, or review dealer status where reasonably necessary to maintain platform standards, protect the integrity of the marketplace, address trust, safety, fraud, or compliance concerns, or enforce these Terms.
We may request documents or supporting evidence including proof of business identity, company details, registered address, VAT details, proof of stock authority, motor trade documentation, proof of ownership, proof of authority to advertise, or any other information reasonably required for verification, publication, reinstatement, or continued use of dealer features.
Verification badges, labels, trust indicators, featured placement, or promotional designations are granted at CarZoon’s discretion and may be amended, suspended, withdrawn, or reclassified at any time.
Where a user purchases a dealer membership, subscription, featured placement, or other paid service:
Unless otherwise required by law or expressly agreed by us in writing, dealer membership fees and paid services are non-refundable once activated or commenced.
If a package renews automatically, this will be made clear at the point of sign-up or purchase. If a package does not renew or expires, CarZoon may remove premium exposure, reduce listing visibility, withdraw paid features, or revert the relevant account or listing to the applicable free tier, if any.
Promotional, introductory, beta, launch, founding dealer, or limited-time offers may be amended, withdrawn, restricted, or ended at any time unless expressly confirmed otherwise in writing.
CarZoon does not provide vehicle finance, consumer credit, lending services, or credit broking services.
If finance is advertised, mentioned, or discussed in relation to a vehicle listing, that finance is offered solely by the relevant dealer, lender, broker, or third party and not by CarZoon.
CarZoon is not responsible for any finance quote, application, approval, rejection, agreement, affordability assessment, regulated disclosure, or finance-related dispute.
Users are solely responsible for carrying out their own checks and due diligence before buying, selling, part exchanging, reserving, or otherwise dealing with a vehicle.
This includes checking, where relevant, vehicle ownership, identity of the other party, mileage, condition, service history, MOT history, accident or repair history, outstanding finance, registration and documentation, and any warranties or aftersales commitments.
CarZoon does not inspect vehicles and does not guarantee the legality, safety, ownership, quality, roadworthiness, accuracy, or fitness for purpose of any listed vehicle.
If you upload, submit, send, or publish any content on or through CarZoon, including text, images, messages, logos, descriptions, vehicle details, dealership information, or other materials, you confirm that:
You grant CarZoon a non-exclusive, worldwide, royalty-free licence to host, store, copy, display, publish, distribute, adapt, and use such content for the purposes of operating, promoting, moderating, and improving the platform.
All intellectual property rights in CarZoon, including our name, branding, logos, layout, content structure, design, graphics, software, and platform features, are owned by or licensed to CarZoon Automotive Ltd.
You may not, without our prior written permission, copy, reproduce, republish, or distribute any part of the platform, scrape or harvest content or data, reverse engineer or interfere with the platform, or use our branding in a way that suggests endorsement or affiliation.
You must not:
We process personal data in accordance with our Privacy Policy and applicable data protection law.
Where you submit an enquiry, trade-in request, test drive request, or other lead form, relevant personal data may be shared with the relevant seller, dealer, or intended recipient to allow them to respond to your request.
By using the platform, you acknowledge that such sharing may be necessary for the service to operate.
CarZoon may contain links to third-party websites, services, tools, or providers.
We are not responsible for the content, availability, security, terms, privacy practices, products, or services of any third party. Any dealings you have with third parties are solely between you and that third party.
We do not guarantee that CarZoon will always be available, uninterrupted, secure, or error-free.
We may suspend, withdraw, amend, update, or restrict access to any part of the platform at any time where reasonably necessary for maintenance, operational, security, legal, or commercial reasons.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any matter that cannot legally be excluded or limited.
Subject to the above, CarZoon shall not be liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, or reputation, loss arising from inaccurate listings or user-supplied information, loss arising from failed transactions, missed opportunities, or disputes between users, loss arising from third-party acts, services, offers, or decisions, or loss caused by technical interruptions, delayed alerts, system errors, or platform downtime.
If you use CarZoon as a business user, our total aggregate liability to you for any claim arising out of or in connection with the platform shall not exceed the greater of the total fees paid by you to CarZoon in the 12 months preceding the claim or £500.
Nothing in these Terms affects any statutory rights available to consumers.
If you wish to make a complaint about CarZoon or content on the platform, please contact:
Or write to:
CarZoon Automotive Ltd
5 South Charlotte Street
Edinburgh
EH2 4AN
United Kingdom
We may suspend, restrict, or terminate access to CarZoon where we reasonably believe that these Terms have been breached, false or misleading information has been provided, unlawful, abusive, or suspicious activity has occurred, payment is overdue, verification has failed, or suspension is necessary to protect users, the platform, or third parties.
Termination or suspension does not affect any accrued rights or obligations.
Nothing in these Terms is intended to remove or reduce any rights you may have under applicable consumer law.
We may update these Terms & Conditions from time to time. The most recent version will be published on the website with an updated effective date. Continued use of CarZoon after any update takes effect constitutes acceptance of the revised Terms.
These Terms & Conditions shall be governed by and construed in accordance with the laws of Scotland.
If you are a business user, the courts of Scotland shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
If you are a consumer, you may also benefit from any mandatory rights relating to jurisdiction that apply under applicable law.
CarZoon Automotive Ltd
Company No. SC882384
5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom
Email: support@carzoon.co.uk
